FAQ

How long have you been around? Since 1998 & officially online in Malaysia since 2001! Where is your shop located? We don't have a brick & mortar shop at the moment, and are solely an online business/service, based in the Klang Valley 🇲🇾 Are you connected to My Memory Beads? Yes! We are run by the same people who brought you My Memory Beads! They have always wanted to have a separate place (website) for their Mama's to enjoy their amazing motherhood journey without reservations.

Every purchase gets an online design meeting with us to help personalise your keepsake! Whether it's keeping to your milk's natural colour footprint or adding some colour and decorative inclusions to give it that extra sparkle, we're here for it! c Find Live information HERE on: * Design Meetings Days & Times * Production Duration

Find All You Need HERE! Our Drop-off Address & Shipping Address Label: Mail Box ETC (My Milk Made Suite 1638) Lot LG109B, One Utama Shopping Centre, No.1, Lebuh Bandar Utama, 47800 Petaling Jaya

We use imported jewellery resin and preservation materials/chemicals to ensure that your keepsakes can be treasured for years to come. Is it safe to wear? Yes! Your breast milk & DNA inclusions go through various preservation methods (depending on inclusion) before being encased safely in resin. Our resin cures hard into wearable "plastic" that is safe to wear daily.

A Note on Mother's Milk Mother’s milk are beautifully different from each other! Colours, densities and hues can even differ from pregnancy to pregnancy. You may even see some breastmilk “specks” or proteins (which are heavier) in your keepsakes, and this is great! Because this is what makes your breastmilk piece unique. Will your keepsake yellow? No, it may turn a cream shade, but this is due to UV rays (sun | harsh lights) reacting to the resin. The shade will also depend on your breast milk and how it reacts to the light! What can I do to keep my keepsakes looking pristine? General advice on resin: * Resin is water resistant but not waterproof so remove your keepsake before bathing, swimming, washing up or any other water-based activity. * Ensure you remove your jewellery when using cleaning chemicals and including cosmetics, hand creams and hand sanitiser. *When not wearing, store your keepsake away from direct sun in a pouch or in the box we provided. A Note from Us: Our keepsakes are quite hardy and can tolerate daily washings, knocks and the like and should be worn without fear. So enjoy them Mamas & Papas! We truly want you to have fun with your keepsake(s) and to be able to wear it as often as you can wherever you may go. We want you to be able to wear it in the shower, a quick dip in the pool and even when you throw yourself out of a plane - without fear! Why? Our Aftercare Service Because you can always send it back to us a few years down the road - or whenever you want a refresh - of your piece! We'll be able to sand, fix any cracks, recoat and refresh your piece!

Our keepsakes are quite hardy and can tolerate daily washings, knocks and the like and should be worn without fear. So enjoy them Mamas & Papas! We truly want you to have fun with your keepsake(s) and to be able to wear it as often as you can wherever you may go. We want you to be able to wear it in the shower, a quick dip in the pool and even when you throw yourself out of a plane - without fear! Why? Our Aftercare Service Because you can always send it back to us a few years down the road - or whenever you want a refresh - of your piece! We'll be able to sand, fix any cracks, recoat and refresh your piece!

Planning on changing your bracelet into earrings? Your bead into a pendant? We can do this! We can take your existing pieces and transform them into something new. Ask us HERE

Completed Keepsake Refund All Returns and Refunds will be based on a case-by case-basis. Each keepsake we produce is handmade with care, and each one unique. As they are hand crafted and not made with a machine and may come with tiny bubbles, slightly uneven edges, but truly one of a kind. Due to personal nature of each keepsake, we do not accept returns. However, if you should receive an item that is defective, damaged, please contact us here within 3 working days. We will try to help you resolve any issues as quickly as possible by repairing or replacing the piece. Send us an email Here or chat with us on Instagram | Facebook! Purchased/change of heart Refunds Once purchase is made there is no refund, but store credit will be given - good towards other items we offer. E-Gift Card Refunds This purchase is non-refundable, but store credit will be given - good towards other items we offer. A Note on Mother's Milk Every mother’s milk is different. Colors, densities and hues will always differ. If you see something perfectly white in the picture when you order, your breastmilk jewelry piece may come out slightly creamier or even a different shade of white to your computer settings. You may even see some breastmilk “specks” or proteins, that are heavier; and this is great! Because this is what makes your breastmilk piece unique.